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Information Services Analyst
Advancement Services - Application Development
Working Title : Information Services Analyst
Department : Advancement Services - Application Development
Reports To : Director of Reporting & Analytics
Supervises : N/A
Salary : Up to $64,000
Payroll Classification: ADMINISTRATIVE ANALYST, SENIOR
Req Nbr : 28337

Position Summary
UCLA Advancement Services performs vital administrative, financial, and technology services to EA departments as well as facilitates and supports the broad range of its customers' activities through a variety of value-added services including application development, management and support. This department is a key partner in major initiatives across EA that span a wide variety of business applications and system technologies.

Primary Responsibilities
Under general supervision of the Director, Reporting & Business Analytics, Application Development Services, the Information Services Analyst will provide analysis and operational support to facilitate advancement goals of the university. This individual will work within the Information Services team to support UCLA External Affairs colleagues with tools, reporting, and analytics to aid in advancement efforts. The Information Services Analyst will work with inter- and intra-team analysts to deliver information and enhance understanding of advancement Key Performance Indicators (KPI). This individual will discover opportunities and recommend solutions for further efficiencies within their team and department. The Information Services Analyst will be a driving force in the success of our internal customers, vendors, and department in supporting its missions.

Qualifications
1. Experience with analyzing complex technical and administrative information in order to identify relevant concerns, recognize alternatives, formulate logical and objective conclusions, and communicate these with management, team members, customers, and vendors.

2. Experience with evaluating technology tools and processes independently in order to recommend solutions for current or planned projects. Must be able to adapt and/or influence business environment using a high level of diplomacy and negotiation.

3. Experience with independently prioritizing tasks and preparing project plans and schedules with only general guidelines from management.

4. Experience working on multiple concurrent tasks; demonstrated skill in working with frequent interruptions and competing priorities.

5. Strong written and oral communication skills.

6. Complete mastery of common office computing systems and programs such as Windows and Office (including Outlook, Word, Excel, and PowerPoint).

7. Ability to acquire input from and lead discussions with a wide-ranging group of stakeholders across both business and IT teams.

8. Interpersonal skills to work effectively as a team member and diplomatically with inter-team and extra-team stakeholders.

9. Knowledge and expertise in complex university advancement services operations including gift and biographical/demographic data processing, solicitation processes, telemarketing, donor relations and advocacy is preferred.

10. Demonstrated knowledge and expertise of development, fundraising, donor relations, donor engagement, solicitations, appeals are preferred.

11. Knowledge of the Blackbaud CRM environment, including developing Smart Queries, Adhoc Queries, Marketing Efforts, Interactions, and general processes for using it, is preferred.

12. Proven skill at developing Tableau worksheets, dashboards, and stories both within a working setting and for presentation to internal customers and leadership is preferred.

13. Working knowledge of relevant UCLA and functional office policies, processes and procedures that affect application systems is preferred.

14. Working knowledge of scripting, optimizing, and executing T-SQL queries against a SQL Server database is preferred.

Employment is contingent upon the completion of a satisfactory pre-employment background check.

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Position Summary
UCLA Advancement Services performs vital administrative, financial, and technology services to EA departments as well as facilitates and supports the broad range of its customers' activities through a variety of value-added services including application development, management and support. This department is a key partner in major initiatives across EA that span a wide variety of business applications and system technologies.

Primary Responsibilities
Under general supervision of the Director, Reporting & Business Analytics, Application Development Services, the Information Services Analyst will provide analysis and operational support to facilitate advancement goals of the university. This individual will work within the Information Services team to support UCLA External Affairs colleagues with tools, reporting, and analytics to aid in advancement efforts. The Information Services Analyst will work with inter- and intra-team analysts to deliver information and enhance understanding of advancement Key Performance Indicators (KPI). This individual will discover opportunities and recommend solutions for further efficiencies within their team and department. The Information Services Analyst will be a driving force in the success of our internal customers, vendors, and department in supporting its missions.

Qualifications
1. Experience with analyzing complex technical and administrative information in order to identify relevant concerns, recognize alternatives, formulate logical and objective conclusions, and communicate these with management, team members, customers, and vendors.

2. Experience with evaluating technology tools and processes independently in order to recommend solutions for current or planned projects. Must be able to adapt and/or influence business environment using a high level of diplomacy and negotiation.

3. Experience with independently prioritizing tasks and preparing project plans and schedules with only general guidelines from management.

4. Experience working on multiple concurrent tasks; demonstrated skill in working with frequent interruptions and competing priorities.

5. Strong written and oral communication skills.

6. Complete mastery of common office computing systems and programs such as Windows and Office (including Outlook, Word, Excel, and PowerPoint).

7. Ability to acquire input from and lead discussions with a wide-ranging group of stakeholders across both business and IT teams.

8. Interpersonal skills to work effectively as a team member and diplomatically with inter-team and extra-team stakeholders.

9. Knowledge and expertise in complex university advancement services operations including gift and biographical/demographic data processing, solicitation processes, telemarketing, donor relations and advocacy is preferred.

10. Demonstrated knowledge and expertise of development, fundraising, donor relations, donor engagement, solicitations, appeals are preferred.

11. Knowledge of the Blackbaud CRM environment, including developing Smart Queries, Adhoc Queries, Marketing Efforts, Interactions, and general processes for using it, is preferred.

12. Proven skill at developing Tableau worksheets, dashboards, and stories both within a working setting and for presentation to internal customers and leadership is preferred.

13. Working knowledge of relevant UCLA and functional office policies, processes and procedures that affect application systems is preferred.

14. Working knowledge of scripting, optimizing, and executing T-SQL queries against a SQL Server database is preferred.

Employment is contingent upon the completion of a satisfactory pre-employment background check.